{"id":19738,"date":"2019-04-08T14:47:09","date_gmt":"2019-04-08T12:47:09","guid":{"rendered":"https:\/\/www2.palaisannecy.com\/services\/informations-utiles\/"},"modified":"2026-04-13T17:10:43","modified_gmt":"2026-04-13T15:10:43","slug":"useful-information","status":"publish","type":"services","link":"https:\/\/www.palaisannecy.com\/en\/services\/useful-information\/","title":{"rendered":"Useful information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19738\" class=\"elementor elementor-19738 elementor-1037\" data-elementor-post-type=\"services\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c82e99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c82e99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75e1cb9\" data-id=\"75e1cb9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edfc749 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"edfc749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">practical information<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aacbf21 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aacbf21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#CFE2CE\" class=\"elementor-element elementor-element-fc2e965 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fc2e965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.palaisannecy.com\/en\/our-environmental-charter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Our Environmental Charter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-975d08d elementor-widget elementor-widget-text-editor\" data-id=\"975d08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Get all the practical information you need to enjoy your stay at the H\u00f4tel Palais de l\u2019Isle<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd462e0 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"cd462e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ - Palais de l'Isle Annecy Hotel <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6397c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f6397c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b765a66 elementor-widget elementor-widget-mixit7_faq\" data-id=\"b765a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mixit7_faq.default\">\n\t\t\t\t\t<div class=\"mixit7-faq\" data-mode=\"closed\" role=\"list\">\n\n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-horaires-darrivee-et-de-depart\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25312\"\n                            type=\"button\"\n                        >\n                            What are the check-in and check-out times?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25312\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Check-in is available from <strong>3:00 pm.<\/strong><br \/>\nCheck-out must be completed before <strong>11:30 am.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-dispose-t-il-dun-ascenseur\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25315\"\n                            type=\"button\"\n                        >\n                            Does the hotel have a lift?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25315\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, the hotel is equipped with a lift serving floors up to the <strong>4th floor.<\/strong><br \/>\nRooms located on the <strong>5th floor<\/strong> are accessible by stairs only.<br \/>\nOnly <strong>4 rooms<\/strong> in the hotel are located on this level.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-la-reception-est-elle-ouverte-24h-24\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25320\"\n                            type=\"button\"\n                        >\n                            Is the reception open 24 hours a day?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25320\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, the reception at H\u00f4tel Palais de l\u2019Isle is <strong>open 24\/7.<\/strong><br \/>\nOur multilingual team is available at all times to welcome and assist you.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-proposez-vous-un-service-de-conciergerie\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25324\"\n                            type=\"button\"\n                        >\n                            Do you offer a concierge service?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25324\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, a <strong>concierge service<\/strong> is available to assist you throughout your stay (reservations, recommendations and local information).<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-dispose-t-il-dune-bagagerie\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25328\"\n                            type=\"button\"\n                        >\n                            Does the hotel offer a luggage storage service?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25328\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, the hotel provides a <strong>luggage storage service<\/strong>, allowing you to make the most of your arrival or departure.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-le-petit-dejeuner-est-il-disponible-en-room-service\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25331\"\n                            type=\"button\"\n                        >\n                            Is breakfast available via room service?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25331\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, breakfast is available via <strong>room service<\/strong>, in accordance with the hotel\u2019s terms and conditions.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quels-sont-les-moyens-de-paiement-acceptes\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25334\"\n                            type=\"button\"\n                        >\n                            What payment methods are accepted?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25334\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Payment for your stay can be made by credit card.<br \/>\nThe hotel accepts <strong>Amex, Visa and Mastercard.<\/strong><\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-les-animaux-de-compagnie-sont-ils-acceptes-a-lhotel\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25340\"\n                            type=\"button\"\n                        >\n                            Are pets allowed at the hotel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25340\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, pets are welcome at the hotel at a rate of <strong>\u20ac11 per day per pet<\/strong>, subject to prior notice to the property.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-est-il-adapte-a-laccueil-des-enfants\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25346\"\n                            type=\"button\"\n                        >\n                            Is the hotel suitable for children?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25346\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, children of all ages are welcome at the hotel.<br \/>\nWe provide <strong>high chairs<\/strong> and a <strong>bottle warmer.<\/strong><br \/>\nA baby cot can also be added to the room, subject to availability.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-quelles-sont-les-conditions-de-modification-et-dannulation\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25350\"\n                            type=\"button\"\n                        >\n                            What are the modification and cancellation conditions?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25350\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Cancellation, modification and prepayment conditions vary depending on the <strong>room type<\/strong> and the <strong>rate selected.<\/strong><br \/>\nPlease enter your stay dates to view the applicable conditions.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-une-taxe-de-sejour-est-elle-a-prevoir\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25353\"\n                            type=\"button\"\n                        >\n                            Is there a tourist tax to pay?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25353\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, a tourist tax of <strong>\u20ac1.70 per night per person<\/strong> (not included in the room rate) is payable upon arrival at the hotel<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-se-deplacer-en-transports-en-commun-a-annecy\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25357\"\n                            type=\"button\"\n                        >\n                            How can I get around Annecy by public transport?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25357\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>The <strong><a href=\"http:\/\/www.sibra.fr\"><span style=\"color: #466777\">SIBRA<\/span><\/a><\/strong> public transport network makes it easy to travel by bus throughout Annecy and the entire Greater Annecy area, including the lakeside and surrounding towns.<br \/>\nFor more information, please visit <strong><a href=\"http:\/\/www.sibra.fr\" target=\"_new\" rel=\"noopener\"><span style=\"color: #466777\">www.sibra.fr<\/span><\/a><\/strong>.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-lhotel-dispose-t-il-dun-parking\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25361\"\n                            type=\"button\"\n                        >\n                            Does the hotel have a car park?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25361\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>A <strong>free public night parking<\/strong> is offered to our guests from <strong>7:00 pm to 8:00 am<\/strong>.<\/p>\n<p>H\u00f4tel Palais de l\u2019Isle is located in a <strong>pedestrian area<\/strong>, accessible by car until <strong>11:00 am<\/strong>.<br \/>\nAfter that time, we recommend parking your vehicle in a public car park and walking to the hotel.<\/p>\n<p>We offer our guests <strong>free night parking between 7:00 pm and 8:00 am<\/strong> in the following underground public car parks:<\/p>\n<ul>\n<li><strong>H\u00f4tel de Ville Car Park<\/strong><br \/>\n1 Esplanade de l\u2019H\u00f4tel de Ville, 74000 Annecy<br \/>\nLocated <strong>290 m<\/strong> away<\/li>\n<li><strong>Bonlieu Pr\u00e9fecture Car Park<\/strong><br \/>\nRue de la Pr\u00e9fecture, 74000 Annecy<br \/>\nLocated <strong>650 m<\/strong> away<\/li>\n<li><strong>Sainte-Claire Car Park<\/strong><br \/>\n10 rue de la Gare, 74000 Annecy<br \/>\nLocated <strong>450 m<\/strong> away<\/li>\n<li><strong>Ch\u00e2teau Car Park<\/strong><br \/>\nChemin de la Tour la Reine, 74000 Annecy<br \/>\nLocated <strong>300 m<\/strong> away<\/li>\n<\/ul>\n<p>As these car parks are public, it is not possible to reserve a space in advance. Thank you for your understanding.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-comment-acceder-a-lhotel-depuis-la-gare-dannecy\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25365\"\n                            type=\"button\"\n                        >\n                            How can I get to the hotel from Annecy train station?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25365\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>How can I get to the hotel from Annecy train station?<br \/>\nH\u00f4tel Palais de l\u2019Isle is located approximately <strong>900 metres from Annecy train station<\/strong>, which is about a <strong>10-minute walk.<\/strong><br \/>\nAn access map is available to help you find your way.<br \/>\nFor more information, please visit our <span style=\"color: #466777\"><strong><a style=\"color: #466777\" href=\"https:\/\/www.palaisannecy.com\/en\/contact-access\/\">Contact<\/a><\/strong><\/span> page.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-le-wi-fi-est-il-disponible-dans-lhotel\" role=\"listitem\">\n                                                <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-25371\"\n                            type=\"button\"\n                        >\n                            Is Wi-Fi available at the hotel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        \n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-25371\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, f<strong>ree Wi-Fi access is available<\/strong> throughout the hotel.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":23860,"template":"","class_list":["post-19738","services","type-services","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/services\/19738"}],"collection":[{"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":73,"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/services\/19738\/revisions"}],"predecessor-version":[{"id":25381,"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/services\/19738\/revisions\/25381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/media\/23860"}],"wp:attachment":[{"href":"https:\/\/www.palaisannecy.com\/en\/wp-json\/wp\/v2\/media?parent=19738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}