Privacy policy

PREAMBULE

The company Le Palais SASU (Hôtel le Palais de l’Isle Annecy) undertakes to ensure that the collection and processing of your data is carried out in a lawful, fair and transparent manner, in accordance with the General Data Protection Regulation (RGPD) and Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms.

The collection of personal data of its customers is limited to what is strictly necessary, in accordance with the principle of data minimisation, and indicates what purposes are pursued by the collection of this data, whether providing this data is optional or mandatory to manage requests and who will be able to see it.

I. About us

The company Le Palais SASU (Hôtel le Palais de l’Isle Annecy) is a SAS with its registered office at 13 rue Perrière, 74000 Annecy and registered in Annecy under the SIRET number 829 614 890 00020. Code APE 5510 Z

The Company offers the following services:

• Hotel accommodation service (3 stars) and catering service

II. Definitions

“Site” means the Company’s website, namely, palaisannecy.com
“Cookies” : A cookie is a piece of information deposited on the hard disk of an Internet user by the server of the site he/she is visiting. It contains several pieces of data: the name of the server that deposited it, an identifier in the form of a unique number or a text and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and record information.

“Personal data” means any information relating to an identified natural person or a person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to that person. This is, for example, the User’s e-mail address.

“Customer” means any natural or legal person who makes a reservation on the Site, with our partner service providers (e.g. Booking.com) or directly with the receptionist on duty at the establishment whose address is indicated in Article I ;

“Reservation” means any reservation made by the User, Client, Professional, Consumer in order to benefit from the Company’s Services;

“General Terms and Conditions of Sale and Use” or “GTC/UGU” means the general terms and conditions of sale and use of the Company;

“Consumer” means the buyer who is a natural person who is not acting for professional purposes and/or outside of his professional activity;

“Professional” means the buyer who is a legal or natural person acting in the course of his professional activity ;

“Services” means all services and/or products offered to Customer and Professional Users by the Company through the Sites held by the Company;

“Company” means the Company SAS Le Palais SASU, more fully described in Article I hereof;

“User” means any person who makes use of the Site.

“Account” means the client’s personal space with the Company’s partner service providers.

“Quote” means a quote produced by the Company for a specific, tailor-made service requested by the Client

“RGPD” means the General Regulation on the Protection of Personal Data applicable from 25 May 2018.

“Processing of personal data” means any operation or set of operations concerning such data, regardless of the process used (collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction…)

III. Protection of Personal Data

In accordance with the law known as “Informatique et Libertés” of 6 January 1978 and the General Data Protection Regulation 2016/679 (RGPD), the information concerning you is intended for the Company, which is responsible for processing. You have the right to access, rectify and delete data concerning you (details in article 7). You may exercise this right by sending an email to contact@palaisannecy.com

By connecting to the Company’s palaisannecy.com website, you are accessing content protected by law, in particular by the provisions of the Intellectual Property Code. The Company only authorises strictly personal use of the information or content you access, limited to saving it on your computer for the purpose of displaying it on a single screen, as well as reproduction, where authorised (link or download button) for copying or printing on paper. Any other use is subject to our express prior authorization.

By continuing your visit, you agree to respect the above restrictions. The Company commits its Clients, Users, Consumers and Professionals to respecting the laws in force and the ethical rules of practice necessary to establish a relationship of trust between the Company and its Clients, Users, Consumers and Professionals.

The Company commits its Users to respecting a set of obligations through its GTC/GU. Any breach of these obligations may result in the cancellation without notice of a reservation made on the Company’s website or directly with the Hotel Le Champlain.

PLEASE NOTE THAT THE COMPANY DOES NOT EXCHANGE OR RENT OUT ANY OF ITS CLIENT AND PROSPECT FILES.

The Company’s website is not intended for minors. We do not knowingly collect or process personal data relating to minors. In the event that we become aware of the collection of personal data of minors without the prior authorisation of the holder of parental authoritý, we will take the appropriate measures to delete such personal data from our servers.

     1.Controller

     2. Nature of the Data

Collected User information and rights

The company hereby clearly informs you about the processing of personal data that it implements in the context of its activity, how the data is collected, used and protected.

Any User, Client, Consumer, Professional has the right to request from the controller, i.e. Sanddy MAGUER-WINET Access to the personal data provided ;

• The rectification or deletion thereof;
• A limitation of the processing relating to her person;
• To object to the processing;
• To the portability of data;
• To lodge a complaint with the CNIL.
•  

Subcontracting

The Company undertakes to ensure that any subcontractor provides sufficient contractual guarantees regarding the implementation of appropriate technical and organisational measures, so that the processing meets the requirements of the European Data Protection Regulation (see list of data recipients in Article 6).

Data collected on the site (contact form)
When a Client, User, Consumer, Professional, makes a booking request on the site via our contact form, the following data is collected and processed by the Company: email, first name, last name, telephone, country, date of arrival, date of departure, number of adult(s), number of child(ren), additional information that the Client, Professional, User, Consumer, deems necessary for his/her booking request.

Data collected on the site (via our service provider D-Edge)
When a Client, User, Consumer, Professional, makes a reservation request on the site, the following data is collected and processed by our subcontractor D-Edge: email, first name, last name, country, telephone number, IP address, type of room, reservation rate, date of stay, credit card number (16 digits + expiry date) and additional information that the Client, Consumer, Professional, User may transmit if he/she deems this information to be useful for his/her reservation.

The data is then transmitted to us by email, with the exception of the credit card number (16 digits + expiry date) which remains in secure access on the D-Edge and Medialog server (our PMS). This data is only visible with a password and an identifier via the intranet between the Company and D-Edge and Medialog

Data Collected at the Company’s Establishment
When a customer arrives, the following data are collected and processed: date of arrival and departure from the establishment, room number, number of breakfasts if any, order history, complaints, incidents, information relating to correspondence on our site or directly with the Company (email message sent directly).

  Some data is collected automatically as a result of the user’s actions on the site (see the paragraph on cookies in Article 8).

Data collected by a Partner Service Provider
A customer, consumer, professional may book a service from the Company through a partner provider. The data collected by this means (e.g. Booking.com) are subject to the GTC/GU and Privacy Policy of these Partner Providers and those of the Company.

Data submitted shall not include sensitive personal data, such as government identifiers (such as social security numbers, driver’s license numbers, or taxpayer identification numbers), full credit card numbers (except as requested in particular in connection with a booking on the Site by filling in the appropriate field on the booking form) or personal bank account numbers, medical records or information relating to health care claims associated with individuals, without this list being exhaustive.

Concerning the collection of identity

data Prior identification for the provision of the desired service.
The provision of a room requires prior identification of the customer using his or her identity card or any other document allowing identification. The personal data (surname, first name, postal address) appearing on the identity document are used to carry out our legal obligations resulting from the provision of the service as provided in the reservation. The client, whether consumer or professional, must not provide false personal information and must not make a reservation for another person without their permission. The contact details provided must always be accurate and up to date.

Collection of terminal data
Collection of profiling data and technical data for the purpose of providing the service. Some of the technical data of your device is collected automatically by the Site and the server.

This information includes, but is not limited to, your IP address, Internet service provider, hardware configuration, software configuration, browser type and language… The collection of this data is necessary for a proper navigation of the Company’s website.

The Company also offers a personalised experience by using the principle of automated decision making via its newsletter email messages.

Collection of technical data for commercial and statistical purposes
Technical data from your device is automatically collected and stored by the server and our subcontractors for advertising, marketing and statistical purposes. This information helps us to personalise and continually improve your experience on our Site. We do not collect or store any personally identifiable information (such as name, surname, address, etc.) that may be attached to technical data..

      3. Purpose of the processing

The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalised experience in the establishment. To this end, you agree that we may use your personal data to:

• Provide and facilitate our services, including conducting checks on you to do so;
• Resolve any problems to improve the use of our site and services;
• Customise, evaluate, improve our services, content and documentation;
• Analyze the volume and history of your use of the Company’s services;
• To inform you about the Company’s services;
• Prevent, detect and investigate any potentially prohibited and illegal or unethical activities, and ensure compliance with the Company’s T&Cs/GUA;
• Comply with our legal and regulatory obligations.
• For customers who have made a booking directly on the website, by telephone or via the Company’s partner service providers, we process their data for the performance of the service contract;
• For our newsletter, we process your personal data on the basis of the explicit consent you have given to this effect.

VII. Recipients of Data

The personal data concerning you collected on the site, at the establishment and at partner service providers are intended to be used by the Company and may be transmitted to subcontracting companies that the Company may call upon in the context of the performance of its services. The Company ensures compliance with data protection requirements for all its subcontractors. The Company does not sell or rent your personal data to third parties for marketing purposes.

In keeping with our values, we do not enter into strategic partnerships to share your data by promoting a third party service or product. The Company does not disclose your personal data to third parties, except where:

• you request or authorise the disclosure;
• disclosure is required to process transactions or provide services you have requested (i.e., for purposes of verifying your good shipping practices or in connection with purchase card processing with credit card companies);
• the Company is compelled to do so by a governmental authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim;
• the third party is acting as an agent or subcontractor of the Company in the performance of the Services.

Currently the recipients of the data are:

• MIXIT7: Server outsourcing
• XXX: Operations related to bookkeeping MAGUER-WINET: Website editing
• D-EDGE: Payment management
• GOOGLE ANALYTICS: Statistics and technical analysis of the site
• Microsoft: Email exchange between the Company and its Users, Consumers, Customers, Professionals
• XXX: Wi-Fi service in the hotel available to clients, employees, consumers and professionals

VIII. Right of access, rectification and deletion

In accordance with the French Data Protection Act and the General Data Protection Regulation 2016/679 (RGPD), you have the rights of access, rectification and deletion of your personal data, which you can exercise by sending an email to Email address

Your request will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.

ou can also change your personal data yourself at any time, in relation to our newsletter, by clicking on the link at the bottom of each of our newsletter emails either to unsubscribe or to update your details.

      1. Use of Cookies

How long we keep cookies
In accordance with the recommendations of the CNIL, the maximum retention period for cookies is 13 months at most after their first deposit in the User’s terminal, as is the duration of the validity of the User’s consent to the use of these cookies. The lifetime of cookies is not extended with each visit. The User’s consent will therefore have to be renewed at the end of this period.

Finality of cookies
Cookies may be used for statistical purposes, in particular to optimise the services rendered to the User, based on the processing of information concerning the frequency of access, the personalisation of pages as well as the operations carried out and the information consulted.

You are informed that the Company may place cookies on your terminal. The cookie records information relating to navigation on the site (the pages you have consulted and can consult) which we can read during your subsequent visits

The cookie will enable the Company, during the period of validity or recording of the cookie, to identify your computer during your next visits. Partners or service providers of the Company, or third-party companies may also be required, subject to your choices, to place cookies on your computer.

There are two main categories of cookies:

So-called “technical” cookies. These cookies are essential for browsing our site, particularly for the proper execution of the ordering process;

The so-called “Optional” cookies. These cookies are not essential to navigation on our site but may allow, for example, to facilitate your searches, to optimise your user experience, and for us: to better target your expectations, to improve our offer, or to optimise the functioning of our site.

This information is stored on your computer for one year. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

No cookie allows us to identify your civil status.

The User’s right to refuse cookies
Deactivation may result in a degraded functioning of the service. You acknowledge that you have been informed that the Company may use cookies, and authorise it to do so.

If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options

You can object to cookies being stored by setting your browser as follows:

For Chrome

• On your computer, open Chrome.
• On the top right, click Settings (the 3 little dots)
• Click on Advanced Settings and then Content Settings
• At the top of the page, disable “Allow sites to save and read cookie data”

For Mozilla Firefox :

• Choose the “Tool” menu then “Options”
• Click on the “Privacy”
• Find the “Cookie” menu and select the options that suit you

For Microsoft Internet Explorer :

• Choose the “Tools” menu, then “Internet Options”.
• Click on the “Privacy” (or “Confidentiality”) tab.
• Select the desired level using the slider.

For Edge :

• Go to Settings
• Under Clear browsing data, select Choose items to clear
• Check the boxes next to each type of data you want to delete, then select Delete.

For Opéra :

• Choose the menu “File” > “Preferences” > Privacy

Warning: If you choose to refuse the recording of cookies in your computer or if you delete those recorded there, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

       2. Data retention

General
The Company collects and retains your personal data for the purposes of performing its contractual obligations as well as information on how and how often you use our services. Personal data shall be retained only for as long as is necessary to fulfil the purpose for which it was collected. The Company only stores your data for as long as is necessary to provide the service, and as such, the Company deletes your bank details after the service has been completed. The retention of our clients’, professionals’, consumers’ and users’ data varies according to the type of data concerned. For example, your statistical data that is older than 13 months will be deleted. Other data may be deleted at any time, in accordance with the provisions set out above.

Storage period for personal and sensitive data
Storage of data for the duration of the contractual relationship and beyond.
In accordance with Article 6-5° of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, sensitive data (Bank Card) that is the subject of processing is not kept beyond the time required to perform the obligations defined when the contract was concluded or the predefined duration of the contractual relationship.

Personal data (surname, first name, email, postal address) being processed are kept for a period of 3 years in our reservation software.

Deletion of data after account deletion
Means of data purging are put in place in order to provide for the effective deletion of data as soon as the period of retention or archiving necessary for the achievement of the determined or imposed purposes is reached. In accordance with the law n°78-17 of 6 January 1978 relating to data processing, files and freedoms, you also have a right to delete your data which you can exercise at any time by contacting the Company.

Deletion of data after 3 years of inactivity
For security reasons, if you have not visited our facility for more than 3 years, your personal data will be deleted.

Deletion of Data after 12 months in the Newsletter
If you have not had an active behaviour within the newsletter, i.e. opened and/or clicked in a link present in an email, for a period of 1 month, you will receive an email inviting you to perform an action (click on a link) before final deletion in the relevant list.

       3. Location of Data Storage and Transfers

The hosting servers on which the Company processes and stores your data on the site are located exclusively in the European Union.

The Company undertakes to inform you immediately, to the extent that we are legally entitled to do so, in the event of a request from an administrative or judicial authority relating to your data.

XII. Security

Within the framework of its services, the Company attaches the utmost importance to the security and integrity of the personal data of its clients, consumers, professionals and users. Thus, and in accordance with the RGPD, the Company undertakes to take all necessary precautions to preserve the security of the data and in particular to protect them against any accidental or illicit destruction, accidental loss, alteration, distribution or unauthorised access, as well as against any other form of illicit processing or communication to unauthorised persons.

To this end, the Company implements industry standard security measures to protect personal data from unauthorised disclosure. By using the encryption methods recommended by the digital industry, the Company takes the necessary measures to protect payment information, bearing in mind that the Company does not offer on-site payment directly but uses an external service secured by our subcontractor D-EDGE and VEGA.

In addition, in order to prevent unauthorised access and to guarantee the accuracy and proper use of data, the Company has implemented electronic and manual procedures to safeguard and preserve the data collected through its services.

Nevertheless, no one can consider themselves completely safe from a hacker attack. That is why, in the event that a security breach affects you, the Company undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralise the intrusion and minimise its impact.

n the event that you suffer damage as a result of the exploitation of a security breach by a third party, the Company undertakes to provide you with all necessary assistance so that you can assert your rights.

You should bear in mind that any user, customer or hacker who discovers a security breach and exploits it may be subject to criminal sanctions and that the Company will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and its own and to limit the impact as much as possible.

Informing the User in the event of a security breach
We undertake to implement all appropriate technical and organisational measures through physical and logistical means of security in order to guarantee a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or unauthorised access resulting in the risks identified above, we undertake to:

• Notify you of the incident as soon as possible if this meets a legal requirement;
• Examine the causes of the incident;
• Take reasonable steps to mitigate the adverse effects and harm that may result from the incident;
• Limit liability

Under no circumstances shall the commitments set out in the above point relating to notification in the event of a security breach amount to any admission of fault or liability for the occurrence of the incident in question.

Responsibilities and Guarantees

Except in the case of force majeure, the Company guarantees to the User, Consumer, Client, Professional the proper performance of its service in compliance with these General Conditions.

Any compensation owed by the Company to the User or to a third party, due to the liability of the Company, its subsidiaries or its partners, in respect of the performance of these General Terms and Conditions, shall not exceed the price paid by the User, Client, Professional or Consumer in return for the service(s) giving rise to said liability (e.g.: the price of a room).

The Company does not systematically control the way in which its services are used, in particular the use of the equipment available in the room and the common areas, which remains the responsibility of the Client, Consumer or Professional.

Under no circumstances can the Company be held liable to third parties for any prejudice resulting from the use of the services on behalf of the User, Client, Consumer, Professional in any capacity whatsoever.

User Responsibility
The Client, Consumer, Professional, User is solely responsible for the manner in which he/she uses the room, the common areas and the equipment at his/her disposal in the performance of the present.

The User, Client, Consumer, Professional may be held liable for failure to comply with these General Terms and Conditions of Sale and Use, as well as the privacy policy or any legal, regulatory or international agreement provision.

The User, Client, Consumer, Professional indemnifies the Company against any prejudice, claim and recourse by third parties resulting from a breach by the User, Client, Consumer, Professional of these General Terms and Conditions of Sale and Use as well as the Privacy Policy, of the Company or of any legal, regulatory or applicable international treaty provision.

XIV. Data Portability

The Company undertakes to offer you the possibility of having all the data concerning you returned to you on simple request. The User is thus guaranteed a better control of his data, and keeps the possibility of reusing them. Such data shall be provided in an open and easily reusable format, directly into the hands of another data controller where desired and technically possible.

       1. Deletion of Data

Deletion of data on request
The User, Customer, Consumer, Professional has the possibility to delete his Data at any time, by simple request to the Company or directly via a link present at the bottom of each of our newsletter emails.

Deletion of a reservation in case of violation of the Privacy Policy
In the event of a breach of one or more of the provisions hereof or of any other document incorporated herein by reference, the Company reserves the right to cancel your booking without refund if payment has already been made.

XVI. Transfer of Data to Countries with an Equivalent Level of Protection

Transfer of Data to Countries with an Equivalent Level of Protection

• The Company transfers the personal data of its Users, Clients, Consumers, Professionals to countries recognized as offering an equivalent level of protection and recognized by the CNIL as having a sufficient level of protection.
• The Company transfers the personal data of its Users, Clients, Consumers, Professionals to recipients that can present sufficient guarantees of RGPD compliance.
• The Company only transfers the personal data of its Users, Clients, Consumers, Professionals with regard to what is strictly necessary for the purpose of the processing concerned, i.e. booking a room at the Hotel Palais de l’Isle.

Currently, the only processing operations concerned by this provision, concern:

The reservation of services offered by the Company to the user who has decided to make a reservation via the subcontractor D-EDGE from the Company’s website. Only the following data is transferred: CUSTOMER ID, email address, purchase amount, product designation, email address, telephone number, postal address (if indicated), 16 digits of the credit card and its validity date.

The management of the ethical and personalised commercial relationship through information powered by Facebook via the “Personalised Audience” feature offered by Facebook.

The email address is the only data transferred in order to allow Facebook to identify its users and build an audience.

Questionnaires filled in by the customer on Google services (Google Doc, Google Drive, Google Form, Google Sheet etc.). The Personal Data depends on what the customer wants to share (company name, SIRET number, name, first name, email).

For a list of countries with a sufficient legal level: CNIL – Data protection around the world

XVII. Modification of the Privacy Policy

The Company reserves the right to change this Privacy Policy at any time, including as a result of changes in applicable laws and regulations. You will be notified of any changes via our website and/or email, where possible at least thirty (30) days before they become effective. We recommend that you check these rules from time to time to keep informed of our procedures and rules regarding your personal information.

In the event of a change to these rules, the Company undertakes not to lower the level of privacy substantially without prior notification to the individuals concerned.

XVIII. Applicable Law and Language

This Privacy Policy is governed by French law. This reference document is written in French. In the event that it is translated into one or more languages, only the French text will be deemed authentic in the event of a dispute. The nullity of a clause does not entail the nullity of the Privacy Policy. The temporary or permanent non-application of one or more of the clauses of this Agreement by the Company shall not constitute a waiver on its part of the other clauses of this Agreement, which shall continue to have effect.

XIX. Disputes and Jurisdiction

Any dispute to which the privacy policy may give rise, in particular concerning its validity, interpretation and execution, their consequences and their aftermath, shall be submitted to the competent courts in the jurisdiction of the city of Annecy.

       1. Contact

Any questions regarding the Company’s Privacy Policy may be addressed by email to contact@palaisannecy.comor by sending a letter to the following address :